Privacy Policy

At Joys of Years LLC, we are committed to protecting the privacy and confidentiality of our participants' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided to us.

Information We Collect:

We may collect the following types of personal information from participants and their caregivers:

1. Contact Information: This may include names, addresses, phone numbers, email addresses, and emergency contact information.

2. Health Information: We may collect basic health-related information necessary for providing our services, and help us determine the type of companionship service to apply. 

3. Financial Information: We may collect financial information for billing purposes, including insurance information, payment preferences, and billing addresses.

4. Photographs and Videos: We may capture photographs and videos of participants for promotional and informational purposes, with appropriate consent obtained.

5. Other Information: We may collect other relevant information necessary for providing quality care and services, such as dietary preferences, activity preferences, and any other information voluntarily provided by participants or their caregivers.

How We Use Information:

We use the information collected for the following purposes:

1. Providing Services: We use personal information to provide care, support, and recreational services to our participants, including time management, social activities, and transportation services.

2. Communications: We use contact information to communicate with participants and their caregivers regarding program updates, events, and other relevant information.

3. Billing and Financial Management: We use financial information for billing purposes and to process payments for services rendered.

4. Quality Improvement: We may use information collected for internal purposes, such as program evaluation, quality improvement initiatives, and to enhance the overall participant experience.

5. Promotional Activities: With appropriate consent obtained, we may use photographs and videos of participants for promotional and marketing activities, including on our website, social media channels, and marketing materials.

Information Sharing and Disclosure:

We may share personal information with the following parties:

- Authorized Personnel: Personal information may be shared with authorized personnel involved in providing care and support services to participants.

- Third-Party Service Providers: We may engage third-party service providers to assist with program operations, such as transportation services. These providers are contractually obligated to protect the confidentiality and security of personal information.

- Legal Compliance: We may disclose personal information when required by law or in response to valid legal requests, such as court orders or subpoenas.

Data Security:

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. This includes the use of secure data storage systems, access controls, encryption, and staff training on privacy best practices.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. http://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our website but we may do so in the future. 

Retention of Information:

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we securely dispose of it in accordance with our data retention policies.

Your Rights and Choices:

Participants and their caregivers have the following rights regarding their personal information:

- Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.

- Correction: You have the right to request correction of any inaccuracies in your personal information.

- Withdrawal of Consent: You have the right to withdraw consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage participants and caregivers to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: reservations@joysofyears.com