These terms and conditions ("Terms") govern the provision of services by Joys of Years LLC to participants in our adult companionship program. By enrolling in our program, participants agree to abide by these Terms and any other policies or guidelines established by the company.
1. Eligibility:
To participate in our adult companionship program, participants must meet the following eligibility criteria:
- Be 18 years of age or older.
- Have cognitive and physical abilities that allow for safe participation in our program.
- Complete any required enrollment forms and assessments.
2. Program Services:
Our adult companionship program offers a variety of services and activities designed to support participants' well-being and independence. These services may include, but are not limited to:
3. Hours of Operation:
The hours of operation for our adult companionship services are from 9a.m. to 5p.m. Monday through Friday. Participants are to be ready for pick up at the time of their confirmed reservation slot unless prior arrangements have been made with our staff.
4. Participant Responsibilities:
Participants are expected to:
- Treat staff and fellow participants with respect and dignity.
- Participate in scheduled activities and programs to the best of their ability.
- Follow the rules and guidelines of our company and the place of visit for that day, including those related to health and safety.
- Provide accurate and up-to-date information regarding their health, medications, and any special needs.
5. Fees and Payments:
Participants and/or adult child/guardians are responsible for paying any fees associated with our adult companionship program. Payment options will be provided upon reservation of a session and needs to be settled before receiving confirmation from us.
6. Health and Safety:
We prioritize the health and safety of our participants and staff. Participants are required to:
- Inform center staff of any changes in their health status or medical needs.
- Follow all health and safety protocols established our staff, including hand hygiene and infection control measures.
- Notify our staff immediately in the event of illness or injury while participating in the program.
7. Confidentiality:
We respect the privacy and confidentiality of our participants' personal information. Information shared with us will be kept confidential in accordance with applicable privacy laws and regulations.
8. Termination of Services:
Joys of Years LLC reserves the right to terminate or suspend a participant's enrollment in the program for reasons including, but not limited to, disruptive behavior, non-payment of fees, or failure to comply with our policies.
9. Changes to Terms:
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website or providing notice to participants. Continued participation in the program constitutes acceptance of the revised Terms.
10. Contact Information:
If you have any questions or concerns about these Terms or our adult companionship program, please contact us at reservations@joysofyears.com
We understand that circumstances may arise that prevent participants from utilizing our range of companionship services as planned. Our return policy outlines the procedures for requesting a refund or credit for unused services.
1. Eligibility for Returns:
Participants may be eligible for a refund or credit for unused adult day care services under the following circumstances:
- A participant is unable to attend the program due to illness or medical reasons.
- A participant's caregiver cancels scheduled services with 2 days advance notice.
2. Requesting a Refund or Credit:
To request a refund or credit for unused services, participants or their caregivers must:
- Notify us as soon as possible to inform staff of the situation.
- Provide relevant documentation, if applicable.
- Specify whether they prefer a refund or credit toward future services.
3. Refund or Credit Process:
Upon receiving a request for a refund or credit, we will:
- Review the request and supporting documentation to verify eligibility.
- Process refunds within 10 business days using the original payment method, if applicable.
- Apply credits to the participant's account for future use, if requested.
4. Exceptions:
The following circumstances may affect eligibility for refunds or credits:
- Services that have already been provided or partially used are not eligible for refunds or credits.
- Refunds may be subject to administrative fees or cancellation charges
5. Contact Information:
If you have any questions or need further assistance regarding our return policy for unused companionship services, please contact us at: reservations@joysofyears.com
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